Resume

Reena
Sumputh

Dedicated and customer-focused professional with over 10 years of experience delivering outstanding service across financial services, telecommunications, retail, and hospitality.

Calgary, AB(403) 771-7615sumputhreena@yahoo.ca
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01

Core Competencies

Customer Relationship Management
Conflict Resolution
Bilingual (English & French)
Inbound & Outbound Communication
Client Retention Strategies
Cash Handling & POS Systems
Team Collaboration
Multitasking & Time Management
Data Entry & Documentation
Inventory Management
Microsoft Office Suite
Empathetic Communication
02

Professional Experience

Client Service RepresentativeJanuary 2022 – August 2023
Olympia Trust Company — Calgary, AB
  • Managed 80+ daily inbound calls, emails, and live chats while maintaining a professional and composed demeanor under pressure
  • Resolved client inquiries and escalated concerns promptly, contributing to a high first-call resolution rate
  • Guided clients through complex financial documentation and account processes, ensuring clarity and confidence
  • Provided technical troubleshooting for online portals, reducing repeat contacts through thorough follow-up
  • Proactively identified and escalated time-sensitive issues, safeguarding client trust and regulatory compliance
Bilingual Retention AgentFebruary 2020 – December 2021
ADT by TELUS — Calgary, AB
  • Retained at-risk customers by identifying pain points and delivering tailored solutions, consistently meeting monthly retention targets
  • Conducted empathetic conversations in English and French to de-escalate concerns and rebuild client loyalty
  • Resolved sensitive billing disputes with professionalism, ensuring accurate account adjustments and transparent communication
  • Maintained detailed records of client interactions in CRM systems to support seamless follow-up and reporting
Shelf StockerJanuary 2017 – June 2017
Save-On-Foods — Calgary, AB
  • Stocked, rotated, and organized merchandise across multiple departments, ensuring shelves were fully replenished and visually appealing
  • Monitored product expiry dates and applied FIFO (First In, First Out) inventory practices to minimize waste
  • Assisted customers with locating products and provided friendly, knowledgeable service on the sales floor
  • Collaborated with team members to efficiently process incoming shipments and maintain backroom organization
BaristaOctober 2015 – January 2016
Starbucks — Calgary, AB
  • Crafted high-quality espresso beverages and specialty drinks to brand standards in a fast-paced, high-traffic location
  • Delivered warm, personalized customer experiences that encouraged repeat visits and positive feedback
  • Processed cash and card transactions accurately using POS systems and balanced registers at end of shift
  • Maintained a clean, organized workspace in compliance with health and safety standards
Education
Office Administration Diploma
Reeves College — Calgary, AB
Certificate in Computer Applications
Datamatics — Mauritius
High School Diploma
Patten College — Mauritius
Volunteering
YMCA Northern Alberta
Canadian Mental Health Association
St. Gabriel School
Languages
English — Fluent
French — Fluent